Shipping policy

Shipping Policy

Last updated: 21 September 2026

At Klonnor Mounther, we aim to provide a reliable and straightforward delivery experience for customers across Australia.

This Shipping Policy explains our available shipping methods, estimated delivery times, tracking and other important delivery information.

Shipping Options

We currently offer the following shipping methods:

Standard Shipping — FREE

Estimated delivery time: 5–12 business days

Standard Shipping is provided free of charge on eligible orders delivered within Australia.

Express Shipping — PAID

Estimated delivery time: 5–8 business days

Express Shipping is available for an additional charge. The applicable shipping fee will be displayed at checkout before you complete your order.

Business Days

Business days are Monday to Friday, excluding Australian public holidays.

Estimated delivery times are provided in business days and do not include weekends or public holidays.

Order Processing

Once your order has been successfully placed and payment has been confirmed, it will be prepared for dispatch.

You will receive an order confirmation by email after completing your purchase.

Once your order has been dispatched, tracking information will be provided where available.

Delivery Estimates

Our estimated delivery times are:

  • Free Standard Shipping: 5–12 business days

  • Express Shipping: 5–8 business days

Delivery timeframes are estimates and may occasionally be affected by circumstances outside our reasonable control.

These may include:

  • carrier delays;

  • severe weather;

  • public holidays;

  • transport disruptions;

  • unusually high order volumes;

  • remote delivery locations; or

  • other unforeseen logistical circumstances.

We will make reasonable efforts to ensure your order reaches you as soon as possible.

Nothing in this policy limits any rights you may have under the Australian Consumer Law.

Order Tracking

Where tracking is available, you will receive tracking details after your order has been dispatched.

Tracking information may take some time to become active after the shipping carrier receives the parcel.

Please allow the carrier's tracking system reasonable time to update.

Delivery Locations

We deliver to eligible addresses within Australia.

Delivery availability may vary depending on the destination and shipping carrier.

Some remote or regional locations may experience additional transit time.

Correct Delivery Information

Customers are responsible for ensuring that the delivery information provided at checkout is accurate and complete.

Please carefully check:

  • recipient name;

  • street address;

  • suburb;

  • state or territory;

  • postcode; and

  • any relevant apartment, unit or building information.

If you notice an error in your address after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update your delivery details before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or has been shipped.

Failed or Unsuccessful Delivery

If a carrier is unable to complete delivery, the parcel may be:

  • left in a safe location where permitted;

  • taken to a collection point;

  • scheduled for another delivery attempt; or

  • returned to the sender.

Please follow the instructions provided by the carrier where applicable.

Returned-to-Sender Parcels

If an order is returned to us because of an incorrect or incomplete address, failure to collect the parcel or another delivery issue attributable to the information supplied by the customer, please contact us.

We will review the circumstances and discuss the available options, which may include redelivery.

Any additional shipping charges will only be applied where appropriate and permitted by law.

Lost Packages

If your tracking information indicates that your parcel has not progressed for an unusual period or you believe your order may have been lost, please contact us.

We may need to investigate the shipment with the relevant carrier before determining the appropriate resolution.

Your rights under the Australian Consumer Law remain unaffected.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Where possible, please provide:

  • your order number;

  • photographs of the damaged product;

  • photographs of the packaging; and

  • a brief description of the issue.

We will assess the situation and provide an appropriate remedy where required under Australian law.

Please also refer to our Return & Refund Policy for further information.

Multiple Packages

In some circumstances, items from the same order may be dispatched separately.

If this happens, you may receive more than one tracking number and the parcels may arrive at different times.

You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.

Delays

While we aim to meet our estimated delivery timeframes, occasional delays may occur.

If your order is significantly delayed, please contact us so that we can review the shipment and assist you.

Estimated delivery dates do not affect any rights or remedies available to you under applicable Australian consumer law.

Contact Us

For questions regarding shipping, tracking or delivery, please contact:

Klonnor Mounther
Email: costumer@klonnormounther.store
Website: klonnormounther.store
Australia